Job Description
Join our dynamic team at Grand Seattle Hotel, where exceptional service meets Pacific Northwest charm! We're seeking a dedicated Hotel Front Desk Agent to deliver memorable guest experiences in our bustling downtown location. This full-time, shift-based role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating welcoming atmospheres. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy in reservations and billing
- Address guest inquiries, resolve complaints, and anticipate needs to ensure satisfaction
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Market hotel amenities, local attractions, and special promotions to enhance guest experiences
- Maintain security protocols and manage lost/found items
- Train new staff on front desk procedures and customer service standards
Qualifications
- Minimum 2 years of hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, SynXis)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required