Job Description
Join our award-winning team at Grand Hospitality Group in San Jose! We're seeking passionate individuals for immediate front desk positions with flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of California's tech capital. Perfect for energetic professionals who thrive in fast-paced environments and prioritize exceptional guest experiences.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate housekeeping and maintenance requests
- Maintain accurate shift reports and documentation
- Uphold brand standards and safety protocols
- Collaborate with cross-departmental teams
Qualifications
- High school diploma or equivalent required
- 1+ years hotel/customer service experience preferred
- Flexible availability for day/night/weekend shifts
- Proficient with hotel management software
- Strong communication and problem-solving skills
- Multilingual abilities (Spanish/Chinese) highly valued
- Ability to stand for extended periods
- Basic cash handling and math proficiency