Job Description
Launch your hospitality career with one of DC's premier luxury hotels! We're seeking enthusiastic, guest-focused individuals to join our award-winning team as Front Desk Agents. No prior experience required – we provide comprehensive training to develop your skills in guest services, reservation systems, and local expertise. Enjoy competitive pay, benefits, and growth opportunities in the heart of the nation's capital.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservation systems, room assignments, and billing inquiries
- Act as primary point of contact for guest requests and concerns
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management software (training provided)
- Uphold brand standards through professional appearance and communication
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficient in basic computer applications (training provided for specialized systems)
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and passion for service excellence
- Must be authorized to work in the United States