Job Description
Join our award-winning team at Grand Hospitality Group and kickstart your career in luxury hospitality! We're seeking enthusiastic Hotel Front Desk Agents with no prior experience to deliver exceptional guest experiences at our flagship downtown Pittsburgh property. This is your golden ticket to enter the thriving hospitality industry with comprehensive training, career advancement opportunities, and a supportive work culture.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, creating memorable impressions that set the tone for their stay. We value personality and potential over experience – if you're a natural people person with a passion for service, we'll provide all the training you need to excel. Enjoy competitive compensation, flexible scheduling, and the chance to grow within our expanding portfolio of premium hotels across Ohio and Pennsylvania.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations and room assignments using our proprietary hospitality software
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- No prior hotel experience required – we train all new hires!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for customer service
- Must be authorized to work in the United States