Job Description
Join our award-winning hotel team as a Front Desk Agent and launch your hospitality career! No prior experience required – we provide comprehensive training to ensure your success. As the first point of contact for our guests, you'll deliver exceptional service while handling reservations, check-ins, and local recommendations. Our supportive environment fosters growth with clear career advancement paths into supervisory and management roles. Enjoy competitive pay, flexible scheduling, and benefits including health insurance and paid time off. Discover why we're Houston's top-rated employer for entry-level hospitality professionals.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities, dining options, and local attractions
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude and exceptional customer service mindset
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Detail-oriented with organizational abilities
- Team player with collaborative approach
- Valid Texas driver's license (if required for local errands)