Job Description
Join our award-winning luxury hotel team in Houston! We're seeking enthusiastic individuals to start their hospitality careers with no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global hotel chain.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Free employee meals and hotel discounts
- Professional development programs
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain cleanliness and organization of the front desk area
Qualifications
- No prior hotel experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset
- Must be authorized to work in the United States