Job Description
Welcome to a career where every day is a new opportunity to create unforgettable memories. At Pikes Peak Hospitality Group, we are looking for passionate individuals to join our dynamic team as Hotel Front Desk Agents. We are proud to offer a unique opportunity for entry-level professionals to start their hospitality journey with no prior experience required. We provide comprehensive on-the-job training and a supportive environment to help you grow into a successful hotelier.
Located in the heart of the beautiful Rocky Mountains, our hotel offers stunning views and a vibrant atmosphere. If you have a friendly demeanor, a willingness to learn, and a desire to serve others, we want to meet you. Join us and become part of a team that values excellence, hospitality, and community.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival, ensuring a welcoming atmosphere from the moment they step through the door.
- Check-In/Out: Efficiently manage the check-in and check-out process, verifying guest information and handling payments accurately using our property management system.
- Communication: Answer incoming phone calls, respond to email inquiries, and provide accurate information regarding hotel amenities, local attractions, and directions.
- Problem Solving: Address guest needs and resolve any issues or complaints promptly and courteously to ensure a positive guest experience.
- Administrative Tasks: Maintain the front desk area in a clean and organized manner, including filing paperwork, restocking supplies, and managing the lobby area.
- Team Collaboration: Work closely with housekeeping, maintenance, and restaurant staff to ensure seamless operations and guest satisfaction.
Qualifications
- No Experience Necessary: We value attitude and aptitude over previous job history. A passion for service and a willingness to learn are your most important qualifications.
- Age Requirement: Must be at least 18 years of age.
- Education: High school diploma or GED equivalent required.
- Communication Skills: Excellent verbal and written communication skills with a clear and pleasant speaking voice.
- Computer Literacy: Basic computer skills and the ability to quickly learn new software (training provided).
- Availability: Flexibility to work various shifts, including weekends, holidays, and nights as required by business needs.