Job Description
Join our award-winning team at Grand Plaza Hotel, where we welcome career changers and first-timers! No hospitality experience needed – we provide comprehensive training to launch your career in luxury guest services. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in one of San Jose's premier destinations. Perfect for students, career switchers, or anyone seeking stable shift work with benefits.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests via phone, email, and in-person
- Collaborate with housekeeping and maintenance teams
- Maintain organized front desk operations and documentation
- Resolve guest concerns with professionalism and empathy
- Process payments and manage cash drawer securely
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior hotel experience required – training provided
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and typing skills
- Strong communication and problem-solving abilities
- Attention to detail and multitasking capacity
- Positive attitude and team player mindset