Job Description
Are you looking for a dynamic career in the heart of Cleveland? Cleveland Hospitality Solutions is currently seeking enthusiastic and reliable individuals to join our team as Hotel Front Desk Agents. We are proud to offer no experience required positions for candidates who possess a great attitude and a strong work ethic. We provide comprehensive on-the-job training to help you succeed in the hospitality industry.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring their stay is memorable and comfortable. Whether you are looking for a full-time career or a part-time opportunity, we welcome you to grow with us.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming phone calls and emails promptly, responding to inquiries regarding room availability and hotel amenities.
- Handle guest requests, complaints, and special arrangements with professionalism and care.
- Maintain a clean and organized front desk area and lobby environment.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Process payments and balance daily deposits accurately.
Qualifications
- High school diploma or GED is preferred but not strictly required.
- Must be at least 18 years of age.
- Strong customer service skills with a friendly and approachable demeanor.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer literacy is a plus, but we will train the right candidate.
- Ability to stand for long periods and lift moderate amounts of weight.