Job Description
Join our award-winning team at Mountain View Lodge, where hospitality meets mountain luxury! We're urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences in the heart of Colorado Springs. As the first point of contact, you'll be the face of our premium resort, creating memorable stays for travelers from around the world. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Colorado's most vibrant destinations.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams
- Utilize hotel management systems (Opera) for daily operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid driver's license preferred
- Spanish fluency highly valued