Job Description
Are you the face our guests remember?
We are seeking a dedicated Hotel Front Desk Agent to join our team in Columbus, OH. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you. This role focuses on our high-volume weekend shifts, offering a fantastic opportunity to work with a dynamic team.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our weekend-focused shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Tips: Potential for additional income from guest gratuity.
- Professional Growth: Clear career path within our expanding hotel group.
Located in the heart of downtown Columbus, our hotel offers easy access to local attractions and dining. We are looking for someone who takes pride in providing exceptional guest services and maintains the highest standards of cleanliness and professionalism.
Responsibilities
- Check guests in and out efficiently, ensuring all registration details are accurate and secure.
- Handle incoming phone calls, emails, and reservations with a professional and friendly demeanor.
- Resolve guest inquiries and complaints promptly to ensure a 5-star experience.
- Assist in housekeeping coordination and maintain the cleanliness of the front desk area.
- Process payments and reconcile daily cash and credit transactions.
- Monitor hotel security systems and assist with key management.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Previous experience as a Front Desk Agent, Concierge, or Receptionist preferred.
- Strong communication and interpersonal skills.
- Ability to work weekends (Friday, Saturday, Sunday) as required by the shift.
- Proficiency with hotel management software (PMS) and Microsoft Office Suite.
- Must be able to stand for extended periods and lift moderate amounts of luggage.