Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel Chicago! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in the heart of downtown. This entry-level role offers comprehensive training and career advancement opportunities in the luxury hospitality sector. Perfect for recent graduates or career changers passionate about creating memorable stays.
Enjoy competitive pay, complimentary hotel stays, flexible scheduling, and a supportive work environment with industry-leading benefits. Work in Chicago's iconic Loop district surrounded by world-class dining, architecture, and culture.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Strong customer service orientation with problem-solving skills
- Proficiency in basic computer applications
- Excellent communication and interpersonal abilities
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Positive attitude and team player mentality