Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as an Entry-Level Front Desk Agent! This is your gateway to a dynamic career in the heart of Fresno's vibrant hospitality scene. No experience? No problem! We provide comprehensive training to develop your customer service excellence, communication skills, and operational expertise. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company. Be the smiling face that welcomes guests and creates unforgettable experiences!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, payments, and billing transactions accurately
- Maintain clean and organized front desk and lobby areas
- Coordinate with housekeeping, maintenance, and dining departments for seamless service
- Upsell hotel amenities and services to enhance guest experiences
- Perform nightly audits and report operational issues
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and familiarity with reservation systems
- Exceptional verbal communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Punctuality and reliability with consistent attendance
- Positive attitude and passion for customer service
- Flexible availability including weekends and holidays