Job Description
Join our award-winning team at Grand Miami Hotels, where we blend luxury hospitality with weekly pay convenience! We're seeking dynamic Hotel Front Desk Agents to deliver exceptional guest experiences in the heart of Miami's vibrant tourism district. Enjoy competitive compensation with weekly paychecks, comprehensive benefits, and opportunities for career growth in one of America's most exciting destinations. Our commitment to employee satisfaction ensures you thrive while creating memorable stays for international travelers and locals alike.
Position includes complimentary hotel discounts, paid training, and a supportive team environment. Apply today to start your hospitality career with immediate earning potential!
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and discretion
- Coordinate housekeeping, valet, and concierge services
- Process credit card transactions and maintain accurate records
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Miami attractions and transportation
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Fluency in English; Spanish highly desirable