Job Description
Are you a motivated high school or college student looking to kickstart your career in the hospitality industry? Grand Hotel NYC is currently seeking a friendly and organized Hotel Front Desk Associate to join our dynamic team.
We offer a fantastic environment for teens and young adults to develop essential leadership and customer service skills. With our prime location in the heart of Manhattan, you will gain invaluable experience that will set you apart in the job market. Enjoy flexible scheduling to balance your studies and work life.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors upon arrival.
- Guest Assistance: Handle inquiries, process check-ins and check-outs efficiently, and answer phone calls with a polite demeanor.
- Reservation Management: Assist in updating and maintaining the hotel’s reservation system and managing room availability.
- Issue Resolution: Address guest complaints or concerns immediately and escalate complex issues to the shift manager.
- Housekeeping Coordination: Communicate room status and maintenance requests to the housekeeping team to ensure a pristine environment.
- Front Desk Operations: Manage the front desk console, including handling cash, credit card transactions, and safe deposits accurately.
Qualifications
- Age Requirement: Must be at least 16 years old.
- Education: Currently enrolled in High School or College (or recently graduated).
- Communication: Excellent verbal communication skills and a friendly, outgoing personality.
- Reliability: Proven ability to be punctual and maintain a professional appearance.
- Technical Skills: Basic computer literacy and comfort using hotel management software.
- Teamwork: Ability to work collaboratively with colleagues in a fast-paced, high-pressure environment.