Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Jose! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in the heart of Silicon Valley.
As a Front Desk Associate, you'll be the first point of contact for our international guests, ensuring seamless check-in/out experiences and creating memorable stays. Full-time positions include health insurance, paid time off, and complimentary hotel stays.
Responsibilities
- Provide warm, efficient check-in/check-out services for guests
- Manage reservation systems and maintain accurate guest records
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain cash drawer accountability
- Upsell hotel amenities and services
- Maintain a clean, organized reception area
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude and customer service mindset
- Flexible availability including weekends and holidays
- Valid work authorization in the US