Job Description
Are you a people person ready to kickstart a rewarding career in the hospitality industry? Grand Horizon Hotels is currently seeking enthusiastic Entry Level associates to join our dynamic front desk team in the heart of New York City.
We pride ourselves on delivering exceptional guest experiences around the clock. As a key member of our team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive pay, flexible shift work options, and a supportive environment dedicated to your professional growth.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Flexible scheduling to fit your lifestyle
- Opportunities for career advancement within the luxury sector
- Employee discounts on hotel stays and dining
- Comprehensive training programs
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process using the Property Management System.
- Manage incoming calls, emails, and guest inquiries with a focus on resolving issues promptly and professionally.
- Assist with room assignments, processing payments, and maintaining accurate daily logs.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and facility upkeep.
- Maintain a professional and welcoming lobby environment at all times.
- Handle cash and credit transactions accurately and adhere to all security and safety protocols.
- Participate in daily briefings and training sessions to stay updated on hotel policies and services.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer literacy and familiarity with booking engines is preferred.
- Strong attention to detail and problem-solving abilities.
- A professional appearance and a friendly, approachable demeanor.