Job Description
Welcome to the Colorado Springs Grand Hotel, where luxury meets the heart of the Rockies. We are currently seeking dynamic individuals to join our elite hospitality team. We are looking for passionate candidates who are eager to start immediately, with or without prior experience in the hotel industry.
As a premier establishment, we pride ourselves on delivering world-class service to every guest who walks through our doors. We offer a competitive compensation package, comprehensive training programs, and a vibrant work environment where you can grow your career in the travel and hospitality sector.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional first impression.
- Check-In/Check-Out: Process reservations and guest check-ins efficiently using our state-of-the-art property management system.
- Front Desk Operations: Answer multi-line phone systems with poise and direct inquiries to the appropriate departments promptly.
- Information Desk: Provide accurate local recommendations for dining, entertainment, and tourist attractions to enhance the guest experience.
- Administrative Support: Maintain accurate records of guest accounts, handle cash transactions, and balance daily reports.
- Facility Maintenance: Monitor lobby areas for cleanliness and report any maintenance issues to the engineering department immediately.
Qualifications
- Age Requirement: Must be at least 18 years of age.
- Experience: Previous customer service or hospitality experience is preferred, but we are willing to train the right candidates with a strong work ethic.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be flexible to work varying shifts, including weekends, holidays, and evenings.
- Technical Skills: Basic computer literacy and typing proficiency are required.
- Physical Demands: Ability to stand for extended periods and lift light objects (up to 25 lbs).