Job Description
We are seeking a friendly and organized Hotel Front Desk Associate to join our award-winning team at the Albuquerque Grand Hotel & Suites. This is an excellent opportunity for individuals looking to start a career in hospitality with no prior experience required. We offer comprehensive training, a supportive work environment, and a competitive benefits package.
As the face of our hotel, you will be responsible for creating a memorable experience for every guest. If you have a passion for service and a positive attitude, we want to meet you!
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival and ensure a smooth check-in and check-out process.
- Guest Communication: Handle incoming phone calls and emails professionally, answering inquiries about our amenities and local area.
- Front Desk Operations: Process payments accurately and maintain a tidy front desk area.
- Problem Solving: Assist guests with any special requests or resolve minor issues to ensure 100% guest satisfaction.
- Shift Coordination: Work collaboratively with housekeeping and maintenance teams to ensure the property is in top condition.
- Revenue Management: Upsell room upgrades or additional services when appropriate to boost hotel revenue.
Qualifications
- No Experience Necessary: We are looking for a positive attitude and a willingness to learn; full training will be provided.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Focus: A genuine desire to help others and provide exceptional customer service.
- Computer Literacy: Basic computer skills are required; familiarity with POS systems is a plus but not mandatory.
- Availability: Must be able to work flexible hours, including weekends, evenings, and holidays.
- Physical Demands: Ability to stand for long periods and lift light objects (up to 20 lbs).