Job Description
We are seeking a dynamic and welcoming Hotel Front Desk Associate to join our prestigious team in the heart of Detroit. If you are looking to start a career in the hospitality industry with no experience required, this is the perfect opportunity for you. We pride ourselves on exceptional guest service and offer comprehensive training to help you grow professionally.
As the first point of contact for our guests, you will set the tone for their stay. We offer a competitive salary, a supportive work environment, and opportunities for advancement within our luxury hotel network.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests with professionalism and empathy to ensure a memorable stay.
- Manage room assignments, reservations, and check-out processes accurately.
- Maintain a clean and organized front desk area and lobby space at all times.
- Process payments, including cash, credit cards, and digital transactions, ensuring all financial records are correct.
- Assist with concierge services, including recommendations for local dining and attractions in Detroit.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is preferred.
- No prior hospitality experience is required; we value attitude and willingness to learn over experience.
- Strong communication skills and a friendly, outgoing personality.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer literacy and familiarity with POS systems is a plus but not mandatory.
- Ability to stand for long periods and lift moderate amounts of luggage or equipment.