Job Description
Join the Grand Harbor Team! We are currently seeking enthusiastic and reliable individuals to join our award-winning hotel in the heart of Milwaukee. Whether you are looking to start your hospitality career or seeking a new opportunity, we provide no experience necessary training and a supportive environment.
Our commitment to excellence means you will be part of a team that values customer service, teamwork, and professional growth. Enjoy the flexibility of shift work with competitive pay and benefits.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Assist with check-in and check-out processes efficiently and accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Answer incoming calls and manage guest inquiries via email or chat.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Handle minor guest complaints with a focus on problem resolution and guest satisfaction.
- Operate hotel management software systems (training provided).
Qualifications
- High school diploma or GED is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer literacy is a plus, but we will train the right candidate.
- Strong attention to detail and a proactive attitude.
- Must be able to stand for extended periods and lift light objects.