Job Description
Welcome to Grand Detroit Hotel & Suites, a premier destination in the heart of the Motor City. We are currently seeking energetic and dedicated individuals to join our dynamic front desk team. If you are looking for hotel jobs in Detroit with no experience required, this is the perfect opportunity to launch your hospitality career. We offer comprehensive training and a supportive environment where you can grow professionally.
As a key member of our weekend staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. We pride ourselves on our premium service standards and are looking for team players who are ready to shine.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Out: Assist guests with the check-in and check-out process, including handling reservations, processing payments, and issuing room keys efficiently.
- Guest Relations: Answer incoming phone calls and respond to guest inquiries via email or in-person with a friendly and solution-oriented attitude.
- Housekeeping Liaison: Coordinate with the housekeeping team to ensure guest rooms are cleaned and ready for occupancy promptly.
- Problem Resolution: Address any guest concerns or special requests immediately and escalate complex issues to the management team.
- General Support: Maintain a clean and organized front desk area and assist with other hotel operations as needed during busy weekend shifts.
Qualifications
- No Experience Required: We welcome applicants with little to no prior hospitality experience. A positive attitude and willingness to learn are the most important qualifications.
- Education: High school diploma or equivalent is required.
- Schedule Availability: Must be available to work Saturdays and Sundays on a consistent basis.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Basic computer literacy and comfort using property management systems (training provided).
- Professionalism: Ability to work in a fast-paced environment while maintaining a professional demeanor.