Job Description
Are you looking for a rewarding career in the heart of Philadelphia? The Logan Hotel is seeking a dedicated and enthusiastic Hotel Front Desk Associate to join our vibrant weekend team. We pride ourselves on delivering exceptional guest experiences and are looking for someone who thrives in a fast-paced, luxury environment.
As a Weekend Shift Associate, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. We offer competitive pay, employee discounts, and a vibrant work culture in the historic Logan Square area.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage check-in and check-out processes efficiently using hotel PMS software.
- Answer and direct incoming phone calls and emails promptly.
- Handle guest inquiries, requests, and resolve any complaints with professionalism.
- Assist in maintaining the cleanliness and organization of the front desk and lobby areas.
- Process payments and reconcile daily financial transactions.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- High school diploma or GED required.
- Excellent verbal communication and interpersonal skills.
- Availability to work weekends (Friday, Saturday, and Sunday).
- Proficiency in Microsoft Office and hotel management software.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).