Job Description
Join our award-winning luxury hotel in the heart of Raleigh, NC as a Front Desk Manager! We're seeking a hospitality leader to create unforgettable guest experiences while managing daily front desk operations. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's fastest-growing cities.
Responsibilities
- Lead front desk team with exceptional coaching and performance management
- Handle VIP guest requests and resolve complex service issues
- Oversee check-in/check-out processes and room inventory management
- Train staff on property systems and service standards
- Collaborate with housekeeping, concierge, and F&B departments
- Implement upselling strategies to maximize revenue
- Monitor guest satisfaction scores and implement improvement plans
Qualifications
- 3+ years hotel front desk management experience required
- Proven leadership skills in luxury hospitality
- Advanced proficiency in Opera/PMS systems
- Exceptional problem-solving and conflict resolution abilities
- Valid North Carolina Food Protection Manager certification preferred
- Strong knowledge of Raleigh tourism and attractions
- Ability to work flexible shifts including nights/weekends