Job Description
Join our award-winning luxury hotel in Fort Worth's vibrant downtown! We're seeking an experienced Front Desk Manager to lead our guest services team and deliver exceptional hospitality experiences. This immediate hire opportunity offers career growth in one of Texas's most dynamic cities.
As a key leader, you'll oversee all front desk operations, train staff, and ensure seamless guest interactions. Our competitive benefits package includes health insurance, paid time off, and employee discounts. Apply today to start your hospitality career journey!
Responsibilities
- Supervise front desk staff and daily operations
- Handle guest complaints and resolve issues promptly
- Train new team members on service standards
- Manage room inventory and reservations system
- Collaborate with housekeeping and maintenance departments
- Process payments and manage cash handling procedures
- Maintain accurate guest records and billing information
Qualifications
- 3+ years hotel front desk management experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Texas Food Handler certification required
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Bachelor's degree in Hospitality Management preferred