Job Description
Welcome to The Grand Seattle Hotel, where luxury meets hospitality in the heart of the Emerald City. We are currently seeking a dynamic and detail-oriented Hotel Front Desk Supervisor to lead our front-of-house team. If you are looking for a rewarding career with weekly pay and opportunities for growth, we invite you to apply.
As a key member of our management team, you will ensure that every guest experience is seamless, memorable, and exceeds expectations. We pride ourselves on our premium service standards and our commitment to our employees' well-being. Join us and be part of a team that values excellence.
Responsibilities
- Oversee daily front desk operations, including check-in, check-out, and concierge services.
- Train, coach, and supervise front desk staff to maintain high service standards.
- Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Manage room inventory, reservations, and rate management systems accurately.
- Ensure compliance with all hotel policies, safety regulations, and local laws.
- Assist in creating daily work schedules and monitoring payroll hours.
- Collaborate with housekeeping and maintenance to ensure guest rooms are ready for arrival.
Qualifications
- Minimum of 2 years of experience in hospitality, preferably in a supervisory role.
- Strong knowledge of hotel PMS (Property Management Systems) and reservation software.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or GED required; Associate's degree in Hospitality or related field preferred.
- Proven ability to resolve conflicts and provide exceptional customer service.
- Valid US work authorization.