Job Description
Are you a visionary leader ready to shape the guest experience at a premier Ohio destination? The Columbus Grand Hotel is currently seeking a dedicated Hotel General Manager to join our executive team. We are a 4-star establishment known for our exceptional service and vibrant atmosphere. In this pivotal role, you will oversee daily operations, drive revenue growth, and foster a culture of excellence among our staff.
We offer a competitive salary, comprehensive benefits package, and the opportunity to work in one of the most dynamic cities in the Midwest. If you have a passion for hospitality and a proven track record in management, we want to hear from you.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, ensuring smooth functionality across front desk, housekeeping, and food & beverage departments.
- Financial Management: Manage the P&L, develop and monitor budgets, and implement strategies to maximize revenue and profitability.
- Guest Relations: Serve as the primary point of contact for VIP guests and resolve complex issues to ensure 100% guest satisfaction.
- Team Management: Recruit, train, schedule, and mentor staff to maintain high service standards and staff retention.
- Compliance & Safety: Ensure all local, state, and federal regulations, as well as company policies, are strictly followed.
- Marketing & PR: Collaborate with the marketing team to enhance the hotel’s online reputation and drive occupancy rates.
Qualifications
- Experience: Minimum of 5-7 years in hospitality management, with at least 2 years in a supervisory or leadership role.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Skills: Strong proficiency in POS systems (Opera, Micros) and property management software.
- Communication: Excellent verbal and written communication skills, with the ability to lead diverse teams effectively.
- Flexibility: Ability to work flexible hours, including nights, weekends, and holidays as required.
- Problem Solving: Proven ability to handle high-pressure situations and resolve conflicts diplomatically.