Job Description
Are you ready to turn your weekends into a thriving career in the heart of the entertainment capital? Join the Grand Horizon Hotels & Resorts team as a Hotel Guest Service Associate (Weekend Shift). We are looking for energetic, customer-focused individuals to provide world-class hospitality to our guests in Las Vegas.
As a key member of our front-of-house team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to. This is more than just a job; it’s an opportunity to work in a high-energy environment with competitive pay and excellent tip potential.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with grace and efficiency.
- Provide recommendations for local attractions, dining, and entertainment in Las Vegas.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Upsell hotel amenities and services to enhance the guest experience and maximize revenue.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus.
- Must be available to work weekends (Friday through Sunday) and holidays.
- Strong interpersonal and communication skills.
- Familiarity with hotel operations and standard guest service procedures.
- Ability to work in a fast-paced, high-volume environment.
- Must be comfortable standing for extended periods.