Job Description
Join our award-winning team as a Guest Services Associate and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our premium downtown Philadelphia hotel. Enjoy comprehensive paid training, competitive benefits, and opportunities for advancement in one of America's most vibrant cities. If you're passionate about service and ready to grow with us, apply today!
Responsibilities
- Provide warm, efficient check-in/check-out experiences using our property management system
- Manage guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments, handle cash transactions accurately, and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as hotel ambassador by recommending local attractions and dining options
- Maintain a pristine front desk environment and assist with luggage services
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications (email, scheduling software)
- Ability to stand for extended periods and lift up to 30 pounds
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to exceeding guest expectations