Job Description
Join Our Award-Winning Team
We are looking for enthusiastic and service-oriented individuals to join our Front Office team. As a Hotel Guest Services Associate, you will be the heartbeat of our hotel, creating unforgettable experiences for our guests from the moment they arrive.
This is an entry-level position perfect for those seeking to launch a career in luxury hospitality. We offer comprehensive training, competitive benefits, and a clear path for advancement.
Your Day-to-Day
As the first point of contact, you will ensure that every interaction is warm, professional, and efficient.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive and memorable first impression.
- Assist with check-in and check-out procedures efficiently, verifying guest information and payment details.
- Manage incoming phone calls and guest inquiries regarding services, amenities, and local directions with a polite and helpful tone.
- Support the concierge team with special requests, including restaurant reservations, transportation, and local recommendations.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Handle cash transactions and process credit card payments accurately and securely.
- Address guest concerns or complaints immediately and escalate to management when necessary.
Qualifications
- No prior hospitality experience is required; we are looking for attitude and aptitude!
- Must be at least 18 years of age.
- Excellent verbal communication skills and a friendly, outgoing demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer literacy and typing skills are preferred.
- Reliable transportation and a professional appearance.
- Must be able to stand for extended periods and lift up to 25 lbs.