Job Description
Join our award-winning team as a Hotel Management Trainee at Southwest Hospitality Group! We're seeking passionate individuals with no prior experience who are ready to build a career in hospitality. Our comprehensive 6-month training program combines hands-on experience with mentorship from industry veterans. You'll gain expertise in front desk operations, guest relations, revenue management, and team leadership while enjoying Albuquerque's vibrant culture. This is your gateway to a management career in one of America's most dynamic hospitality markets.
Responsibilities
- Master daily hotel operations including front desk, housekeeping coordination, and guest services
- Develop exceptional customer service skills through direct guest interaction and complaint resolution
- Learn revenue management techniques including room pricing and occupancy strategies
- Assist in staff scheduling, training, and performance evaluations
- Implement brand standards and quality assurance protocols
- Collaborate with maintenance and food & beverage departments
- Participate in weekly management meetings and training sessions
Qualifications
- No prior hotel management experience required – we train from the ground up!
- High school diploma or equivalent (hospitality degree preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer applications
- Valid New Mexico driver's license
- Passion for hospitality and customer excellence
- Must pass background check and drug screening