Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in hotel management! We're seeking motivated individuals with a passion for hospitality to join our comprehensive management training program. No prior experience required—just a strong work ethic and dedication to excellence. Our 12-month program combines hands-on training in guest relations, operations, and team leadership with mentorship from industry veterans. You'll gain exposure to all aspects of hotel management while building a foundation for long-term career growth. Enjoy competitive benefits, career advancement opportunities, and the chance to work in Kansas City's premier hospitality destination.
Responsibilities
- Master front desk operations, check-in/check-out procedures, and reservation systems
- Develop exceptional guest service skills through direct customer interaction
- Learn housekeeping management, inventory control, and maintenance coordination
- Assist in staff scheduling, training, and performance evaluations
- Contribute to revenue management strategies and budget oversight
- Handle guest inquiries and resolve service issues with professionalism
- Participate in daily property inspections and quality assurance initiatives
- Collaborate with department heads to optimize operational efficiency
Qualifications
- High school diploma or equivalent; hospitality degree preferred but not required
- Strong customer service orientation with excellent communication skills
- Ability to multitask in a fast-paced environment with attention to detail
- Basic computer proficiency and willingness to learn proprietary systems
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and eagerness to learn hotel operations from the ground up
- Problem-solving mindset with ability to remain calm under pressure
- Commitment to upholding brand standards and safety protocols