Job Description
Join our award-winning luxury hotel in Manhattan's vibrant Midtown district as we seek an exceptional Hotel Manager to lead our operations. This pivotal role requires a visionary leader who can drive guest satisfaction, optimize revenue streams, and cultivate a high-performing team in one of the world's most competitive markets. You'll oversee daily operations across all departments while implementing strategic initiatives that enhance our brand reputation and profitability.
As the face of our property, you'll ensure seamless guest experiences while maintaining financial discipline and operational excellence. The ideal candidate combines strategic thinking with hands-on leadership, thriving in a fast-paced environment where attention to detail and service innovation are paramount. This is your opportunity to shape the future of hospitality excellence in NYC.
Responsibilities
- Lead all hotel departments (front office, housekeeping, F&B, engineering) to ensure operational excellence and brand standards
- Develop and execute strategic plans to maximize revenue, occupancy, and guest satisfaction metrics
- Manage P&L responsibilities including budgeting, forecasting, and cost control initiatives
- Drive team development through recruitment, training, and performance management systems
- Implement quality assurance programs and maintain compliance with health/safety regulations
- Build and maintain relationships with corporate clients, travel partners, and local stakeholders
- Oversee property improvements and capital project implementations
Qualifications
- Bachelor's degree in Hospitality Management or related field (Master's preferred)
- Minimum 7 years progressive hotel experience with 3+ years in senior management
- Proven track record of exceeding revenue targets and guest satisfaction goals
- Expertise in P&L management, yield strategies, and operational optimization
- Strong leadership skills with ability to motivate diverse teams
- Knowledge of NYC market dynamics and competitive landscape
- Advanced proficiency in hotel management systems (Opera, Amadeus)
- Exceptional problem-solving and crisis management abilities