Job Description
Join Detroit's premier luxury hospitality brand as Hotel Manager! Lead our flagship property in the heart of downtown Detroit, where innovation meets tradition. We're seeking a dynamic leader to elevate guest experiences while driving operational excellence. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio. If you're passionate about creating unforgettable stays and thrive in fast-paced environments, we want to meet you.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and F&B services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Manage staff recruitment, training, and performance evaluation
- Ensure compliance with health/safety regulations and brand standards
- Analyze financial reports and optimize operational budgets
- Collaborate with sales team to drive corporate and leisure bookings
- Handle guest complaints and resolve complex service issues
Qualifications
- 5+ years hotel management experience with luxury/premium brands
- Proven track record in P&L management and revenue optimization
- Strong leadership skills with ability to motivate diverse teams
- Exceptional customer service orientation and problem-solving abilities
- Bachelor's degree in Hospitality or related field required
- Proficiency in Opera PMS and hotel management software
- Detroit market knowledge strongly preferred