Job Description
Join our award-winning luxury hotel in the heart of Fresno as we seek an innovative Hotel Manager to lead our operations and guest experience initiatives. This pivotal role requires a dynamic leader with a passion for hospitality excellence and a proven track record in high-performance hotel environments. You'll oversee daily operations, drive revenue growth, and cultivate a culture of exceptional service that aligns with our brand's commitment to excellence.
We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of California's most vibrant emerging markets. If you're ready to elevate your career in hospitality, apply today and become part of our legacy of outstanding guest experiences.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, maintenance, and F&B services
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Manage departmental budgets, financial performance, and cost control measures
- Lead, mentor, and train staff to maintain high service standards and team cohesion
- Ensure compliance with safety regulations, brand standards, and local ordinances
- Drive revenue through strategic pricing, upselling, and community partnerships
- Handle guest relations and resolve escalated issues with professionalism
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5+ years in hotel management with 2+ years at senior level
- Proven P&L management and revenue optimization experience
- Strong leadership skills with ability to motivate diverse teams
- Expert knowledge of hotel management systems (Opera, etc.)
- Exceptional problem-solving and decision-making abilities
- Valid California Food Handler's certification preferred
- Fluency in English; bilingual skills a plus