Job Description
Join our award-winning luxury hotel in downtown Indianapolis as we seek an exceptional Hotel Manager to lead our operations. This pivotal role requires a strategic leader passionate about delivering unparalleled guest experiences while driving financial success. You'll oversee daily operations, manage a diverse team, and ensure our property maintains its reputation as Indianapolis' premier hospitality destination.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, food & beverage, and maintenance departments
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Manage budgeting, financial reporting, and cost control measures
- Lead, train, and motivate a team of 50+ hospitality professionals
- Ensure compliance with brand standards, safety regulations, and local laws
- Drive revenue growth through strategic marketing and partnership development
- Handle guest relations and resolve escalated issues with discretion
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience in upscale properties
- Proven track record in P&L management and budget oversight
- Strong leadership abilities with team development expertise
- Advanced knowledge of hospitality operations and industry trends
- Exceptional communication and problem-solving skills
- Experience with hotel management systems (Opera, etc.)
- Valid Indiana hospitality certification preferred