Job Description
Join our award-winning luxury hotel in the heart of El Paso, Texas! We seek an experienced Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. This pivotal role combines strategic leadership with hands-on operations oversight in a dynamic hospitality environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant border cities.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, food & beverage, and maintenance departments
- Develop and implement strategic business plans to drive revenue growth and guest satisfaction
- Manage P&L responsibilities, including budgeting, cost control, and financial reporting
- Lead, train, and motivate cross-functional teams to achieve performance targets
- Ensure compliance with health/safety regulations and brand standards
- Build strong relationships with corporate clients, event planners, and local tourism partners
- Resolve complex guest inquiries and service recovery situations with professionalism
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- 5+ years progressive hotel management experience in full-service properties
- Proven track record of improving guest satisfaction scores and financial metrics
- Strong knowledge of hotel operations, P&L management, and revenue strategies
- Exceptional leadership and team development skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficient in hotel management systems (Opera, etc.) and Microsoft Office
- Valid Texas driver's license and clean driving record