Job Description
Join the prestigious Grand Plaza Hotel, a luxury destination in the heart of Los Angeles, as we seek an exceptional Hotel Manager to lead our award-winning team. With panoramic city views and world-class amenities, we deliver unparalleled hospitality experiences to discerning guests. As Hotel Manager, you'll spearhead operations, drive guest satisfaction, and implement innovative service strategies to maintain our position as LA's premier hospitality destination.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest experience and revenue
- Manage staff recruitment, training, and performance optimization
- Ensure compliance with health/safety regulations and brand standards
- Analyze financial reports to optimize operational efficiency and profitability
- Coordinate with departments to resolve guest concerns promptly
- Collaborate with marketing team to develop promotional campaigns
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel management experience in luxury properties
- Proven leadership skills with team development expertise
- Strong financial acumen and budget management experience
- Exceptional communication and conflict resolution abilities
- Knowledge of hotel management systems (Opera, etc.)
- Valid California Food Handler's and Alcohol Service certifications