Job Description
Join our award-winning luxury hotel in the heart of San Francisco and lead our team to deliver unparalleled guest experiences. As Hotel Manager, you'll oversee daily operations, drive revenue growth, and ensure exceptional service standards. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
Responsibilities
- Manage all hotel departments including Front Desk, Housekeeping, Food & Beverage, and Concierge
- Develop and implement strategic operational plans to exceed guest satisfaction targets
- Monitor financial performance, control costs, and maximize revenue streams
- Lead, train, and mentor a diverse team of hospitality professionals
- Ensure compliance with health, safety, and brand standards
- Handle guest inquiries and resolve escalated issues with discretion
- Collaborate with marketing team to drive occupancy and enhance brand visibility
Qualifications
- 5+ years progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue and guest satisfaction goals
- Bachelor's degree in Hospitality Management or related field
- Strong financial acumen with P&L management experience
- Exceptional leadership and team development skills
- Proficiency in hotel management systems (Opera, Delphi)
- Valid California Food Handler and Alcohol Service certifications
- Fluency in English; Spanish proficiency highly desirable