Job Description
Join the Excellence Team at Grand Luxury Hospitality
We are currently seeking a dedicated and experienced Hotel Manager to lead our operations in the heart of Louisville, KY. If you are passionate about delivering world-class guest experiences and managing high-performance teams, we want to meet you.
As a key member of our leadership team, you will oversee daily hotel operations, ensuring that every guest leaves with a memorable stay. We offer competitive benefits, a supportive work culture, and ample opportunities for career growth within the hospitality industry.
Responsibilities
- Oversee Daily Operations: Manage front desk, housekeeping, and maintenance to ensure seamless service delivery.
- Guest Relations: Maintain high standards of guest satisfaction by addressing inquiries and resolving complaints efficiently.
- Staff Management: Recruit, train, schedule, and supervise hotel staff to optimize performance.
- Financial Control: Monitor budgets, control expenses, and maximize revenue through effective sales strategies.
- Shift Coordination: Coordinate shift work schedules to ensure 24/7 coverage and operational efficiency.
- Compliance: Ensure all local and state regulations, safety protocols, and company policies are strictly followed.
Qualifications
- Experience: Minimum of 3-5 years in hospitality management or a similar supervisory role.
- Education: High school diploma or GED required; Associate or Bachelor’s degree in Hotel Management is a plus.
- Skills: Strong leadership, communication, and interpersonal abilities.
- Availability: Must be flexible to work varying shifts, including weekends and holidays.
- Computer Proficiency: Expertise in Property Management Systems (PMS) and MS Office Suite.
- Problem Solving: Ability to think critically and resolve issues under pressure.