Job Description
We are seeking a visionary leader to oversee the daily operations of our historic luxury hotel. If you have a passion for hospitality and a knack for exceeding guest expectations, we want to hear from you.
Why Join Us?
Experience the best of Philadelphia while leading a world-class team. We offer competitive benefits, a supportive work environment, and the opportunity to shape unforgettable guest experiences.
Responsibilities
- Oversee all hotel operations, including front desk, housekeeping, and food and beverage departments.
- Ensure the highest standards of guest satisfaction and service quality are consistently maintained.
- Manage staff schedules, training, performance evaluations, and crew development.
- Develop and monitor annual budgets, financial performance reports, and revenue strategies.
- Maintain relationships with local vendors, community partners, and regional tourism boards.
- Handle guest complaints and emergencies with poise, professionalism, and immediate resolution.
Qualifications
- Minimum of 5 years of progressive experience in hotel management or luxury hospitality.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Strong leadership, interpersonal, and communication skills with a focus on team empowerment.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Fluency in English; bilingual skills are a significant plus.