Job Description
Are you a hospitality professional ready to elevate the guest experience in the heart of Los Angeles? Pacific Heights Hospitality Group is seeking a dedicated Hotel Operations Manager to lead our world-class team. Join us in delivering exceptional service and creating memorable stays for our distinguished clientele.
We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement within our expanding portfolio of luxury properties.
Responsibilities
- Oversee all daily hotel operations, ensuring seamless execution of services.
- Manage and mentor a diverse team of front desk, housekeeping, and maintenance staff.
- Monitor and maintain high standards of cleanliness, safety, and guest satisfaction.
- Handle guest inquiries and complaints with empathy and urgency to ensure loyalty.
- Coordinate with vendors for inventory management and facility maintenance.
- Implement and monitor operational budgets and cost-control measures.
- Conduct regular staff training and performance reviews to foster professional growth.
Qualifications
- Minimum of 5 years of experience in hotel operations or a related supervisory role.
- Proven track record of leading and motivating a team in a high-volume environment.
- Strong knowledge of hospitality software and property management systems.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Associate's degree or Bachelor's degree in Hospitality Management is preferred.