Job Description
Welcome to The Rittenhouse Hotel Group, a beacon of luxury and service in the City of Brotherly Love. We are currently seeking a dynamic and personable Hotel Receptionist to join our esteemed front-of-house team. If you possess a warm demeanor, exceptional organizational skills, and a genuine passion for guest satisfaction, this is the opportunity for you.
In this pivotal role, you will be the first point of contact for our distinguished guests, setting the tone for an unforgettable stay. We offer a competitive salary, comprehensive benefits, and a supportive work environment where your contributions are valued.
Responsibilities
- Guest Relations: Provide a warm welcome to arriving guests and ensure a smooth check-in and check-out process.
- Reservations: Manage the reservation system, handle phone inquiries, and accommodate special guest requests with precision.
- Operational Support: Assist in the daily operations of the front desk, including managing the PBX, mail services, and concierge coordination.
- Financial Accuracy: Process payments accurately, prepare daily reports, and reconcile cash drawers.
- Problem Solving: Address guest inquiries and resolve any issues or complaints promptly and professionally to ensure 100% guest satisfaction.
- Concierge Services: Provide local recommendations and assist with transportation arrangements.
Qualifications
- Experience: Minimum of 1-2 years of experience in hotel reception, front desk, or luxury hospitality.
- Education: High school diploma or GED required; previous hotel management or hospitality school education is a plus.
- Skills: Proficiency in Opera PMS or similar hotel software is highly desirable.
- Communication: Excellent verbal and written communication skills in English; foreign language skills are a plus.
- Interpersonal: Exceptional customer service skills with a proactive and professional attitude.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professionalism: Must present a neat, professional appearance at all times.