Job Description
Are you a people person looking for a rewarding career in the heart of Los Angeles?
The Sunset Boulevard Hospitality Group is currently seeking a dedicated and passionate Front Desk Agent to join our award-winning team. We are looking for individuals who are eager to learn and grow, offering comprehensive on-the-job training for those with little to no prior experience.
Join us in creating unforgettable guest experiences in one of the world's most vibrant cities. You will enjoy a dynamic work environment, competitive benefits, and clear pathways for professional advancement within the hospitality industry.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Communication: Manage incoming phone calls and emails, responding to inquiries promptly and professionally.
- Operations: Process cash and credit card transactions accurately using our POS system.
- Problem Solving: Address guest inquiries and resolve any issues with a focus on exceeding expectations and ensuring satisfaction.
- Maintenance: Maintain a clean, organized, and welcoming lobby and front desk area at all times.
- Support: Assist with room assignments and key management as required by hotel occupancy.
Qualifications
- Education: High school diploma or GED is preferred; a willingness to learn is essential.
- Personality: Friendly, outgoing, and professional demeanor with a strong desire to serve others.
- Skills: Basic computer literacy and typing skills; familiarity with hospitality software is a plus but not required.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Experience: No prior experience required. We provide full training to help you succeed.