Job Description
Welcome to The Pacific Heights Inn & Spa, a premier boutique hotel located in the heart of San Diego. We are seeking a highly motivated and guest-focused Hotel Receptionist to join our dynamic team. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
We offer a competitive salary, comprehensive benefits package, and the opportunity to work in one of California's most beautiful coastal locations. As the face of our brand, you will ensure every guest enjoys a memorable stay from the moment they arrive.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, ensuring a seamless check-in and check-out process.
- Guest Relations: Address guest inquiries, requests, and complaints with empathy and efficiency, escalating complex issues to management when necessary.
- Operations Management: Manage the front desk operations, including answering multi-line phones, managing reservations, and coordinating room assignments.
- Financial Accuracy: Process payments accurately using the property management system (PMS) and prepare nightly reports.
- Housekeeping Liaison: Communicate maintenance needs and room status updates to the housekeeping and engineering departments.
- Marketing & Sales: Assist in promoting hotel amenities and local attractions to enhance the guest experience.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk or hospitality role.
- Communication: Excellent verbal and written communication skills in English; proficiency in a second language is a plus.
- Technical Proficiency: Must be comfortable using computers, POS systems, and property management software (e.g., Opera, StayNTouch).
- Professionalism: High level of professionalism, grooming standards, and a positive attitude.
- Availability: Flexibility to work various shifts, including weekends and holidays.