Job Description
Are you looking to kickstart your career in the hospitality industry? The Albuquerque Grand Hotel is seeking a friendly and organized Hotel Receptionist to join our dynamic team. We pride ourselves on hospitality excellence and offer comprehensive on-the-job training, so no prior experience is necessary—just a great attitude and a willingness to learn!
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcome and valued. Whether assisting with check-ins, answering phone lines, or providing local recommendations, your attention to detail and friendly demeanor will make a lasting impression.
Why Join Us?
- No experience required - we train you!
- Competitive hourly pay ($15-$18/hr).
- Flexible scheduling including weekend availability.
- Employee discounts on dining and amenities.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure with a smile.
- Manage front desk operations, including check-ins, check-outs, and issuing key cards.
- Answer incoming phone calls professionally and route them to the appropriate department.
- Handle incoming mail, packages, and faxes with care.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process payments and reconcile daily cash/credit transactions accurately.
- Keep the front desk area clean, organized, and stocked with supplies.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy (typing and navigating software).
- Willingness to learn new hotel management software quickly.
- Ability to stand for extended periods and lift moderate amounts of luggage.