Job Description
Join our dynamic hospitality team at the prestigious Grand Hotel New Orleans! We're seeking a dedicated Shift Supervisor to ensure exceptional guest experiences during overnight and weekend shifts. This immediate-hire opportunity offers competitive compensation, flexible scheduling, and rapid career advancement in the heart of the French Quarter. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Oversee all front desk operations during assigned shifts
- Manage staff scheduling and performance monitoring
- Handle guest complaints with professionalism and discretion
- Coordinate housekeeping and maintenance services
- Implement emergency protocols and security procedures
- Train new staff on hotel systems and service standards
- Conduct daily shift briefings and end-of-day reporting
Qualifications
- 2+ years hotel or hospitality supervisory experience
- Availability to work overnight, weekend, and holiday shifts
- Strong conflict resolution and multitasking abilities
- Proficiency in hotel management software (Opera preferred)
- Valid Louisiana driver's license and clean driving record
- Bilingual (English/Spanish) certification a plus
- Ability to stand/walk for extended periods
- Must pass background check and drug screening