Job Description
Join Our Elite Team as a Hotel Shift Supervisor!
We are currently seeking a highly motivated and detail-oriented Shift Supervisor to join our award-winning hotel in San Jose, California. If you thrive in a fast-paced environment and excel at guest relations, this is the perfect opportunity for you. We offer immediate hire options for qualified candidates looking to advance their career in hospitality management.
As a Shift Supervisor, you will be the face of our brand, ensuring our guests receive world-class service while maintaining the highest standards of safety and cleanliness. You will work closely with management to oversee daily operations, handle guest inquiries, and lead a dedicated team of staff members.
Responsibilities
- Oversee Daily Operations: Manage the front desk, housekeeping, and security operations during assigned shifts to ensure seamless hotel functioning.
- Guest Relations: Address guest complaints and requests immediately with a focus on problem-solving and exceeding expectations to ensure 5-star service.
- Team Leadership: Mentor and train staff members, conduct shift briefings, and ensure all team members adhere to company policies and dress codes.
- Security & Safety: Monitor surveillance systems, ensure fire safety protocols are followed, and handle emergency situations professionally.
- Administrative Duties: Process check-ins and check-outs accurately, manage cash handling, and prepare daily reports for management.
- Inventory Control: Monitor and manage hotel supplies and amenities to prevent shortages and minimize waste.
- Shift Flexibility: Work rotating shifts, including nights, weekends, and holidays to meet the demands of our 24/7 operation.
Qualifications
- Experience: Minimum of 1-2 years of experience in hotel management, front desk operations, or customer service.
- Leadership Skills: Proven ability to lead a team and handle conflict resolution effectively in a high-pressure environment.
- Communication: Excellent verbal and written communication skills in English.
- Software Proficiency: Familiarity with Property Management Systems (PMS) such as Opera or similar hotel software is preferred.
- Availability: Must be available to work flexible shifts, including nights, weekends, and holidays.
- Attention to Detail: Strong organizational skills with the ability to multitask efficiently.
- Education: High school diploma or GED required; hospitality degree a plus.