Job Description
Grand Hotel Group is seeking a dedicated Hotel Shift Supervisor to join our dynamic team in the heart of Orlando, Florida. We are proud to offer Weekly Pay for all our full-time and part-time employees, ensuring you get paid on time, every time. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
As the face of our hotel, you will be responsible for maintaining the highest standards of service while ensuring our guests feel welcomed and valued. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
Responsibilities
- Oversee daily hotel operations and ensure a seamless guest experience from check-in to check-out.
- Manage front desk operations, including reservations, guest arrivals, and departures.
- Coordinate with housekeeping and maintenance teams to ensure facilities are pristine and well-maintained.
- Handle guest inquiries and resolve complaints efficiently and professionally to ensure guest retention.
- Train and mentor staff on hotel standards, safety protocols, and customer service excellence.
- Monitor inventory levels for the front office and assist with ordering supplies as needed.
- Ensure compliance with all local, state, and federal health and safety regulations.
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Minimum of 1-2 years of experience in hotel operations or customer service is preferred.
- Strong verbal communication and interpersonal skills with a focus on guest satisfaction.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in property management systems (PMS) is preferred but not required.
- Valid driver's license and reliable transportation are required.