Job Description
Join our award-winning team at Grand Hospitality Group in Indianapolis! We're urgently seeking passionate Hotel Staff to deliver exceptional guest experiences. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in one of Indiana's premier hospitality destinations.
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Respond to guest inquiries via phone, email, and in-person
- Process reservations and maintain room status systems
- Resolve guest complaints promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Handle billing transactions and cash management
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Valid driver's license preferred